Identity and contact details of the publisher responsible for the site:
- DME Change SRL
- Address : Boulevard Adolphe Max, 11 – 1000 Brussels
- Email : dmechange@yahoo.fr
- Phone : +32 (0)2 218 22 94
- BCE Number (Business Database Center): BE 0457.816.937
Supervisory authority: FSMA (Rue du Congrès 12-14, 1000 Brussels) – The FSMA | FSMA
Regulated profession: Royal Decree related to exchange offices and currency trading (12/27/1994) & Law concerning access to the activity of investment service provision and the status and control of portfolio management and investment advisory companies (10/25/2016)
1. PURCHASE / SALE ORDER TERMS
1.1. For any Order (Currency or gold), DME must have identified the Client and received from him/her: name, first name, address, email address and, if applicable, landline or mobile phone number. Without the Client’s identification, no Order can be processed and executed by DME.
1.2. As soon as an Order is placed, by phone or via the Site, the Contract is considered firm and final between the Parties. Indeed, DME immediately executes the order by covering the purchase or sale order on the market, so the Client is irrevocably and permanently bound by the Contract.
1.3. Following the placement of an Order by the Client, DME sends a written Confirmation (especially by email) detailing the essential characteristics related to this Order. The Confirmation includes, among others: The Client’s name, the type of Product, their quantity and/or number, the applied rate, and the total amount.
1.4. After receiving the Confirmation, the Client undertakes to perform all useful and/or necessary actions for the Order, in particular: proceeding with the Order’s payment to DME’s bank account with the required communication.
1.5. The Client confirms being informed that no right of withdrawal applies, particularly due to Article VI.58 and following of the Economic Law Code.
1.6. In case of sale (purchase by DME), the Client commits to deliver the Products within 2 working days following the Order’s placement. The sales outcome will be transferred to the account provided by the Client to DME.
1.7. Both for purchase and sale, DME has the right to ask the Client, before placing the Order, for a down payment or a guarantee equivalent to at least 10% of the Order amount.
1.8. Regarding Consumers, any default in payment of an Order will automatically, after prior notice, bear interest equal to the current legal rate. Interest begins to accrue 14 calendar days from the day following the notice sent by DME to the Client.
1.9. For Enterprises, the applicable rate will be the current legal rate in commercial matters, in accordance with the law of August 2, 2002, concerning the fight against payment delays in commercial transactions, amended by the law of August 14, 2021, or any subsequent law modifying
the law of August 2, 2002. In the event of non-payment, interest begins to accrue within 48 hours from the Confirmation. Furthermore, the amount owed to DME by the Client will be increased by a fixed and non-reducible compensation of 10% of the Order with a minimum of 500 EUR, without
prejudice to any other increase for the damage suffered, including any recovery costs borne by the Client. The Client, as an Enterprise, acknowledges that this clause constitutes the arrangement of the
absence of payment within contractual deadlines and does not correspond to a penalty clause. This clause is accepted with full knowledge by the Enterprise, which irrevocably recognizes that it is in line with commercial practices and in no way constitutes an abusive clause within the meaning of Article VI.91/5 of the Economic Law Code.
1.10. Both for Consumers and Enterprises, payments are always made to settle the oldest debt, and as a priority, are allocated to late interest, any costs, including the indemnities due to DME.
1.11. In case of non-payment within the period specified in Article 1.8 concerning the Consumer Client, and within the period specified in Article 1.9 concerning the Business Client, DME shall have the right to terminate the Contract at the Client’s expense, implying:
a. The obligation for the Client to pay DME an amount corresponding to the positive difference between the rate applied to the Order and the rate at which DME will be able to resell the Products, multiplied by the number of Products
b. The loss, in favor of DME, of the deposit possibly paid by the Client. DME is entitled to the higher amount between point a. and point b. above. Furthermore, DME is entitled to compensation for its actual damage if it appears to be greater than the amounts resulting from points a. or b.
2. TEMPORARY INTERRUPTION
DME reserves the right to temporarily close access to its website, notably to ensure the maintenance of the hardware and/or software infrastructure implemented for its access, or in the event of a traffic surge, without being held liable by the Customer.
3. ANTI-MONEY LAUNDERING LAW
3.1. This Agreement is governed exclusively by Belgian law.
3.2. Any dispute relating to the validity, interpretation, or execution of this Agreement, which cannot be amicably resolved within a reasonable period in accordance with the article below, will be submitted to the exclusive jurisdiction of the Francophone Business Court of Brussels.
3.3. In the absence of agreement between the Parties on the choice of mediator, each will appoint a mediator, these mediators having the mission to agree on the appointment of the mediator in charge of mediation between the Parties.
4. APPLICABLE LAW AND COMPETENT JURISDICTION
4.1. This Agreement is governed exclusively by Belgian law.
4.2. Any dispute relating to the validity, interpretation, or execution of this Agreement, which cannot be amicably resolved within a reasonable period in accordance with the article below, will be submitted to the exclusive jurisdiction of the Francophone Business Court of Brussels.
4.3. In the absence of agreement between the Parties on the choice of mediator, each will appoint a mediator, these mediators having the mission to agree on the appointment of the mediator in charge of mediation between the Parties.
5. CONFIDENTIALITY AND DATA PROTECTION
In accordance with the law of December 8, 1992, amended by the law of December 11, 1998, DME Change SPRL commits to protecting and processing the personal data of its customers confidentially. All personal data collected by DME CHANGE are used to provide an optimal customer experience and guarantee the quality of our services. This data remains confidential and is never sold or transferred to third parties. In accordance with regulations, every user has the right to access, modify, rectify, and delete their personal data.
6. COOKIES
We use cookies to enhance your user experience. These small files saved on your computer allow smooth navigation tailored to your preferences. For online transactions, accepting cookies is essential. They expire after one month. Our site also uses Google Analytics to track visitor activity and continuously improve our content. The data generated by cookies (including your IP address) are transferred to Google. You can disable the use of cookies through your browser settings.
7. EXTERNAL LINKS
DME CHANGE is not responsible for the content of external sites linked from our platform. These links are provided for informational purposes and do not constitute an endorsement of their content.
8. INTELLECTUAL PROPERTY
The content of DME CHANGE is protected by the Intellectual Property Code. Any reproduction, representation, or distribution, in whole or in part, of the content of this site, by any process or on any medium, is prohibited without the prior agreement of DME CHANGE.